Privacy policy

We use your contact details and the information you share to respond to requests and manage quotes, sales, delivery and support. Watch sourcing requests recorded in the CRM are retained for 90 days. WhatsApp conversations and sales records follow separate retention periods. Depending on the request, we use email and WhatsApp to communicate, payment providers to process payment and carriers to deliver orders. If we introduce stock alerts, campaigns or launch updates, you can choose whether to receive them and withdraw consent at any time. You can email us about access, correction, erasure or other rights relating to your data. The controller’s identity and privacy information will be completed before public launch. Website analytics. With your consent, we use a random browser identifier, page views, clicks, types of forms prepared, traffic source, language, device and approximate country to understand how the showroom is used. The infrastructure provider derives country from your IP address. The full IP address, form text and WhatsApp messages are excluded from the Maison’s analytics records. Events are retained for 90 days with daily cleanup. Reports are available to authorised administrators. You can withdraw consent through Cookie preferences in the footer.